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Repair and Exchange Services

Set-Top Box Repair and Upgrade solution

Satellite AV, LLC designs and implements innovative Set Top Box solutions for the DTH and commercial markets. Our team has set up repair and replacement programs to support our broadcast partners and their installed base of more than 120,000 multi-branded STB in the field. Whether your needs are new installations, retrofits, Ku band or C band equipment, STB upgrades or repairs, customer equipment or installation support, our experienced team can manage the entire process.

Innovative test, repair, and firmware update processes

Engineering test development with strong OEM relationships including Authorized Service Center for Fortec Star, GeoSat pro and Azure Shine and repair services for several other brands

Authorized Distributor for Glorystar Satellite Systems and dozens of religious, sports and ethnic satellite broadcasters

High-volume direct fulfillment capacity and operations

Experienced Customer Service Representatives for “in-country” support

On-going investment in new technologies and technical resources

Set-Top Box Exchange and Logistics solution

More and more broadcasters are finding that over time, both their commercial equipment and Direct to Home “DTH” systems are out-dated or simply become defective and non-operational. Both of these situations limit the broadcasters ability to communicate effectively with their audience. Newer receiver technologies utilized by Satellite AV allow for automated channel updating, encryption management, and our exclusive “Virtual Channel Marketing” technology, which allows a broadcaster to advertise a product, upcoming event, or even company branding directly on one of our consumer Direct to Home “DTH” Set to Box “STB” satellite receivers and DVRs.

Web-based reverse logistics and process tracking system

Professional CSRs providing customer contact and communication

Start to Finish exchange management

Package Tracking

Damage claims support and processing

Environmentally friendly scrap processing

Customizable reporting

Find out how to we can help you today, call 888-483-4673.